Policies

Membership Subscription for Jam Planet

• Flat Fee: Tuition is a subscription-based fee, billed on the first day of each month. This fee reserves your scheduled lesson time with your instructor throughout the year and continues until you request to cancel.

• Enrollment: Open year-round. New students will have their first month's fee prorated based on the number of remaining lessons in that month.

• AutoPay: Required for all students, with a payment method kept on file.

• Additional Costs: Clients are responsible for purchasing educational materials, music books, instrument rentals, and other accessories.

Membership Cancellation

• Withdrawal Process: To cancel lessons, call our office to request a Withdrawal Form. Complete the form, and your subscription will end at the close of the current month. You will not be charged for the following month, regardless of when the form is completed. No refunds are given for the current month after withdrawal. You may choose to attend or forgo the remaining lessons.

• Special Circumstances: Jam Planet recognizes special situations, such as injuries, and will work with you to find the best solution.

• Transfers: Students can switch to another instructor or change instruments within Jam Planet without penalty, subject to approval from our Customer Care team.

• Refunds: No refunds for monthly subscription payments. Jam Planet reserves the right to terminate enrollment, in which case the remainder of the month's subscription will be refunded.

Attendance

• Punctuality: Students should expect teachers to be on time with all necessary materials for their weekly lessons.

• Late Arrival: If student is not available on time, students may not receive the full length of their lesson.

• Notifications: If running late or unable to attend, please call 925-724-4677 or inform your instructor.

Missed Lessons

• Client-Caused Absences:

  • Advance Notice: Cancel at least 24 hours in advance to receive a Make-Up Lesson Credit, which expires 30 days from activation. No refunds for unused or expired credits.

  • Short Notice: Cancellations with less than 24-hour notice do not qualify for a Make-Up Lesson.

  • Withdrawal: Make-Up Lesson Credits expire 30 days after membership ends.

  • Cancellation of Make-Up Lessons: No additional credit for canceled Make-Up Lessons.

  • Credit Limit: No more than two pending Make-Up Lesson Credits per membership.

• Teacher-Caused Absences:

  • Make-Up Credits: If a teacher is unable to teach a lesson, a Make-Up Lesson Credit will be applied to your account. These credits do not expire and can be used at your convenience.

Referral Program

• Referral Credit: Receive a free lesson for each new family you refer to Jam Planet.

• Email chris@jam-planet.com with your name and the referred family’s name to redeem this credit.

Indemnification

• Assumption of Risk: Clients assume all risk of injury during participation in Jam Planet’s musical activities, recitals, or lessons. Jam Planet and its owners are released from all liability, claims, and expenses in the unlikely event of injury.

• Care Responsibility: Jam Planet is not responsible for providing before or after class care for students.

Photo/Video Release

• Permission Granted: Unless requested in writing, Jam Planet may use photographs/videos of students in promotional materials, including brochures, websites, posters, advertisements, newsletters, and social media. Jam Planet may also copyright such photographs in its name.

Commitment to Students

At Jam Planet, we are committed to providing an enjoyable learning experience for every student. We understand the challenges of learning an instrument and strive to make the process fun and fulfilling. We appreciate your support and look forward to seeing our students succeed in their musical journey.

For any questions, comments, or concerns, please contact Customer Care at the provided contact information.

Policy effective upon enrollment. Your cooperation is greatly appreciated. Policies and terms are subject to change.